I bought a 2012 Hyundai Accent from here a few months ago. Zane, the salesman, was very kind and funny. He accommodated my elder family member while we did business. He took the time to show me all of the features/buttons in the car and even connected my Bluetooth for me before I even made a decision. They let me drive every car as much and as many times as I needed to. I found a problem with the bumper that they said they were not aware of, but they offered to fix it for me for free and come back to pick it up, or discount the car "as it." There was a recall concern I had on the car, and they made all of the appropriate phone calls to get me the information to put me at ease. The customer service was great. The manager called me several times over the month and a half following my purchase to see how things were going and even mailed me a new battery for my key. Crissy made the financing process fast and seamless, not pushing any additional products on me, and answered all of my first-time car loan questions in a language that anyone would understand. I read a bad review about a truck that broke down a week after they bought it, saying that the company would not pay their portion of the warranty, but I haven't had any problems or been in that situation. Overall, I had a great experience with this small town used-car seller.
Zane worked with our family for close to two years to find the perfect vehicle. We looked at a lot of cars and actually bought from another lot in the interim. Zane was not deterred. When it was time to replace our second vehicle he had just what we needed and helped us get it for the price we were comfortable with.
Legally this organization is sound, however the fact that a vehicle was purchased and within 7 days became nonoperational discredits this organization and the "quality" products and low standards it provides.
Zane at Pioneer has made purchasing a vehicle completely stress free! I have been searching for the perfect and he has been great to work with. I would recommend him to anyone looking to purchase a new or used vehicle.
Do not trust this organization. Find other dealerships with better quality standards on their products.
The only acceptable thing that this organization has done with our experience is to discount the repair cost of the axle to less than 50% Which exceeds their legal obligation of 30%.
DO NOT BUY A VEHICLE FROM THIS "FAMILY". My mother in law bought a truck from this dealership and was cheated out of her hard earned money. She purchased a pre-owned truck and within 7 days of the purchase, the rear axle had broken. The warranty that was offered and signed was for 30% off parts and labor. This "Family" decided not to cover it under the implied warranty (Warranty of Merchantability), instead they decided to pay for their 30% and 30%, saying they could handle the hit on social media if they got a bad review.
Pioneer Family Pre Owned Autos is a US Car Dealer based in Williamstown, West Virginia. Pioneer Family Pre Owned Autos is located at 100 W 3rd St, Williamstown, WV 26187, USA.
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